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EXCHANGE /REFUND POLICIES
1. We at Gauahargeous are happy to accept exchanges, unfortunately, once an order is confirmed we will not be able to make refunds.However,on placing an order through Cash on Delivery payment option you shall receive a welcoming call from us to confirm your order. If you do choose to pay via Online Payments please consider your order as confirmed and shall not be cancelled. Although you too shall receive a welcome call from Gauahargeous upon placing your order. For modifications in the order or exchanges please read further.
2. In an unfortunate situation of you receiving either a piece with a size issue,a rare manufacture defect or a case where we find fit at Gauahargeous for you to be eligible for an exchange, upon examination by us, we shall be happy to exchange the said piece for you. Please do not cut the tag of the product till the time you are completely satisfied with your purchase. Products without the Gauahargeous tag will not be eligible for an exchange. However our customer care lines are always available for any kind of query or help.
3. Please do intimate us within 2-3 days from the date of delivery.
4. In such an unfortunate case, please contact us here:
Contact :+9122 49725156 | +91 82917 00041
Email : email@example.com
with details of the product and the concern. You can courier the item to the following address :
D1/3 703 Yamuna Nagar, opposite Millat nagar, Lokhandwala back road, Andheri west , Mumbai 400 053.
5. The product should reach back to Gauahargeous within 7 days from the time the customer has put in a request for an exchange.
6. A product can be exchanged under following conditions:
a) In the case of a size issue: Another size of the same product will be exchanged.
b) In the case of a manufacturing defect: The product will be exchanged for another piece of the same design purchased.
c) In a special case: Only after approval from Team Gauahargeous, a product will be allowed for an exchange for an equivalent amount or more. No difference in the price will be refunded.
d) There is only a one time exchange per invoice.
7. Upon receipt of the returned product, we will fully examine it and notify you via e-mail if you are eligible for an exchange.
8. The exchange will be then completed by Gauahargeous within the next 10 working days.
9. The shipping for the return of the product will be borne by the customer, but the exchanged product to the customer will be borne by Gauahargeous. * In a special case of exchange, shipment charges Rs 200 applicable.
10. We do not take any responsibility for the unforeseen loss of the parcel being sent from the customer to us for an exchange.
11. Items bought under any offer or discount are not eligible for an exchange unless its a size issue. *shipping charges applicable.
12. All the above clauses are subject to us receiving the item of exchange.
12. The final decision on any condition will be taken by Gauahargeous and Gauahargeous only.